Karabena March Newsletter

Seeking First Nations Peoples' experiences in Victorian Hospitals

Karabena Consulting has been contracted by St Vincent’s Hospital Melbourne (SVHM) to undertake a multi-year cultural safety audit (please refer to our website for additional information) to explore the experiences of First Nations patients and staff regarding cultural safety issues and to improve the cultural safety of the hospital’s services.

During the first year, we reviewed St Vincent’s Historical Complaints made by Aboriginal and/or Torres Strait Islander patients, their families and kin. One of the recommendations that came out of this piece of work is for SVHM to develop a culturally safe feedback process for First Nations people.